Terms & Conditions
Effective Date: 2024
Last Updated: 2025
Welcome to Francis Digital Agency, a branch of The Francis Network LLC ("Company", "we", "our", or "us"). By accessing or using our website, services, or entering into a client agreement, you agree to the following terms and conditions. Please read them carefully.
1. Scope of Services
Francis Digital Agency offers a variety of digital marketing and automation services, including but not limited to:
* Website and funnel creation
* Ad management (Meta, TikTok, Google)
* AI automation and chatbot integration
* Branding, strategy, and consulting services
* Email/SMS campaign setup and management
All services are provided based on the scope agreed upon in a proposal, service agreement, or subscription plan.
2. Payment Terms
* All services require upfront payment unless otherwise agreed in writing.
Recurring subscriptions (e.g., monthly plans) will auto-renew unless canceled with *7 days’ notice** prior to the next billing cycle.
* Late or failed payments may result in service interruption.
* Setup fees and one-time service charges are non-refundable.
3. Client Responsibilities
Clients agree to:
* Provide accurate information, branding materials, login credentials, and any required content in a timely manner.
* Adhere to platform policies (e.g., Meta/TikTok/Google compliance).
* Maintain communication regarding project timelines and approvals.
* Respond to feedback or review requests in a timely manner to avoid project delays.
4. Turnaround Times & Revisions
Turnaround times vary based on the service package. Clients will be provided estimated delivery windows. Each service includes a set number of revisions unless otherwise specified.
Excessive revisions, missed deadlines due to client delay, or requests outside the original scope may result in additional charges.
5. Cancellation & Refund Policy
Month-to-month services may be canceled with *7 days’ written notice**.
* No refunds are provided for digital deliverables, ad spend, or unused time.
* Long-term or prepaid plans may be terminated per the written agreement’s terms.
6. Intellectual Property
* Clients retain ownership of all brand materials they provide.
* Any creative work (logos, copy, images, funnels, etc.) developed by Francis Digital Agency will be transferred to the client upon full payment.
* We reserve the right to showcase non-sensitive work in our portfolio unless explicitly requested otherwise.
7. Platform & Third-Party Tool Usage
We may use third-party tools (e.g., GoHighLevel, Stripe, Meta, TikTok, etc.) to deliver services. We are not responsible for outages, performance issues, or policy changes from these platforms. Clients are responsible for maintaining their own platform accounts when applicable.
8. Limitation of Liability
Francis Digital Agency and The Francis Network LLC shall not be liable for:
* Loss of revenue or opportunity from ad performance fluctuations
* Suspensions or bans resulting from non-compliance with ad platform policies
* Delays due to third-party platform issues or force majeure events
Our total liability is limited to the amount paid by the client in the previous 30 days.
9. Confidentiality
All client data, strategies, and materials will be kept confidential unless otherwise authorized in writing. We expect the same in return for our proprietary processes and tools.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of \[Insert State], without regard to its conflict of law principles.
11. Contact Us
If you have questions or requests related to this policy or your data, please contact:
Francis Digital Agency
A division of The Francis Network LLC
🌐 https://francisdigital.agency
📍 600 W Peachtree St. Suite 1700 Atlanta, Georiga 30308